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Aplora — Terms & Conditions

Last updated: 9 July 2026 | Effective date: 9 July 2026

1. Agreement to these Terms

These Terms & Conditions (“Terms”) are a binding agreement between you and JB Learning Systems Pty Ltd (ABN 96 696 942 935), owner and operator of Aplora, an Australian company (“Aplora”, “we”, “us”, “our”), governing your access to and use of the Aplora mobile apps, websites (including aplora.org and app.aplora.org), the try-it-now web demo, and related services (the “Service”).

By creating an account, using the demo, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation.

2. Definitions

  • “Account” — your registered Aplora account.
  • “Content” — text, audio, transcripts, and other materials made available through the Service.
  • “User Content” — anything you submit or generate through the Service, including your speech, recordings, and messages.
  • “AI Features” — the AI tutor, speech recognition, feedback, and other generative-AI functionality.
  • “Lessons / Credits” — the per-lesson access or lesson packs you purchase to use the Service.
  • “App Store” — the Apple App Store or Google Play Store.
  • “Organisation Account” — access provided through an employer, school, or sponsored/government program.

3. Eligibility

The Service is intended for users aged 16 and over. By using the Service you represent that you are at least 16 and have the legal capacity to enter into these Terms. If you are under the age of majority in your country, you confirm your parent or guardian has reviewed and agreed to these Terms.

4. The Service

Aplora is an AI language tutor you speak to: it provides spoken conversation practice, remembers your progress across sessions, and gives feedback. Features, languages, tutors, topics, and limits may change, be added, or be removed at any time. We may impose usage limits (for example, on lesson length or message volume) to manage cost and ensure fair use.

Demo. The try-it-now demo lets you experience a lesson without an account. Demo use is subject to these Terms.

5. Accounts and registration

  • You must provide accurate, current, and complete information and keep it updated.
  • You may register with an email address or a social login (e.g., Google).
  • You are responsible for safeguarding your credentials and for all activity under your Account.
  • Notify us promptly of any unauthorised use or security breach.
  • You may not use another person’s identity, an offensive username, or a name you are not authorised to use.

6. Lessons, purchases and payment

Aplora uses honest, per-use pricing. You may buy individual lessons or lesson packs (“Credits”) rather than a recurring subscription. Subscriptions are currently offered only to organisations (teams and companies) under individually negotiated agreements.

  • Pricing & taxes: Prices are shown at checkout and may include or exclude GST/VAT/sales tax depending on your location; we charge applicable taxes as required by law.
  • Payment processing: Web payments are processed by our third-party processor Stripe; we do not store full card details. Purchases made in the apps are processed by the App Store under its terms.
  • Authorisation: You authorise us (or the App Store) to charge your chosen payment method for your purchases.
  • Credit expiry: Lessons/Credits purchased as individual lessons or lesson packs never expire. For Organisation Accounts (teams/B2B), expiry terms are as individually agreed in the applicable organisation agreement. Credits have no cash value and are non-transferable.
  • Price changes: We may change prices prospectively; changes do not affect Credits already purchased.
  • Failed payment: We may suspend access if a payment fails or is reversed.

7. Refunds, cancellation and consumer rights

Your statutory rights come first. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or other mandatory law that cannot lawfully be excluded (see Section 18).

Discretionary refunds. Outside your statutory rights, paid amounts are generally non-refundable, though we may grant refunds at our discretion. For purchases made through an App Store, refunds are handled by Apple or Google under their policies.

EEA/UK consumers — right of withdrawal. If you are a consumer in the EEA or UK, you have 14 days to withdraw from a purchase of digital content/services. Because the Service is supplied immediately, you expressly request that supply begins during the withdrawal period and acknowledge that, once the Service is fully performed, the right of withdrawal is lost; if you withdraw earlier, we may charge a proportionate amount for what was provided. A model withdrawal form is available on request.

Cancellation. You may stop using the Service at any time and delete your Account in Settings. For Organisation Accounts, contact your administrator.

8. Promotions, referrals and free trials

Your first lesson is free: new users receive one complete lesson with full access at no charge (a free lesson, not a limited trial). We may also from time to time offer free trials, promotion codes, or referral rewards. These are subject to additional terms communicated at the time, have no cash value, are non-transferable, and may be modified or withdrawn, and revoked for fraud or abuse.

9. Organisation and sponsored accounts

If your access is provided through an employer, school, or sponsored/government program, additional or different terms in our agreement with that organisation may apply, and the organisation may manage, suspend, or revoke your access and receive limited usage/progress reporting. If your sponsored access ends, you may retain your Account and continue using the Service by purchasing Lessons independently.

10. Licence to use the app

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the Aplora app and Service for your personal, non-commercial language learning. We reserve all rights not expressly granted.

App Store terms. Your use of the app is also subject to the applicable App Store’s terms. You acknowledge that these Terms are between you and Aplora, not Apple or Google; that the App Store provider has no obligation to provide support or maintenance for the app; and that the App Store provider is a third-party beneficiary entitled to enforce these Terms against you. You represent that you are not located in an embargoed country or on a prohibited-party list.

11. Acceptable use

You agree not to:

  • use the Service unlawfully or in breach of these Terms;
  • reverse engineer, scrape, data-mine, or copy the Service or its Content except as permitted by law;
  • interfere with, disrupt, or overload the Service or attempt to bypass usage limits or security;
  • use the Service to generate or share unlawful, infringing, harassing, hateful, or harmful content;
  • resell, sublicense, or commercially exploit the Service without our written consent;
  • use automated means to access the Service or create multiple/fake accounts to abuse promotions;
  • misrepresent your identity or impersonate others.

We may investigate and take action, including suspending or terminating Accounts, for suspected breaches.

12. User Content and feedback

You retain ownership of your User Content. You grant Aplora a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and create derivative works of your User Content solely to operate, provide, secure, and improve the Service (including delivering and personalising lessons). Our use of voice and conversation data, and any model-improvement use, is governed by the Privacy Policy.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.

13. AI features and outputs

The Service uses generative AI. You understand that:

  • AI outputs (including corrections, explanations, and translations) may be inaccurate, incomplete, or not unique, and similar outputs may be generated for other users;
  • AI tutoring is for language-learning purposes only and is not professional, legal, medical, or other expert advice; do not rely on it as a sole source of factual information;
  • you are responsible for your inputs and must not submit content you are not entitled to share;
  • we do not warrant that AI features will meet your requirements or be error-free.

14. Intellectual property

The Service and all Content (excluding User Content), including software, designs, text, graphics, audio, trademarks, and their selection and arrangement, are owned by Aplora or its licensors and protected by Australian and international law. Except for the limited licence in Section 10, you receive no rights in our intellectual property, and you may not use our name, logo, or branding without our prior written consent.

The Service may integrate with or link to third-party services (e.g., App Stores, sign-in, payment, social platforms). We are not responsible for third-party services or content; your use of them is governed by their terms and privacy policies.

16. Privacy

Our collection and use of personal information, including voice recordings and conversation data, is described in the Aplora Privacy Policy, which forms part of these Terms.

17. Disclaimers

Except as required by law (including the Australian Consumer Law — see Section 18), the Service and all Content are provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and that the Service will be uninterrupted, secure, or error-free. You use the Service at your own risk.

18. Australian Consumer Law

Certain rights and guarantees are conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and similar laws that cannot be excluded. Our goods and services come with guarantees that cannot be excluded under the ACL. For major failures you are entitled to a replacement or refund and to compensation for reasonably foreseeable loss or damage; for failures that do not amount to a major failure you are entitled to have problems rectified in a reasonable time and, if not done, to a refund.

Where our liability for a breach of a consumer guarantee can lawfully be limited, our liability is limited, at our option, to re-supplying the relevant services or paying the cost of re-supply. Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded.

19. Limitation of liability

Subject to Section 18 and to the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill; and (b) our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or AUD 100.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Aplora and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your breach of these Terms or of applicable law.

21. Suspension and termination

You may stop using the Service and delete your Account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Service or other users. Sections that by their nature should survive termination (including IP, disclaimers, liability limits, indemnity, and governing law) survive. On termination, unused Credits are treated as set out in Section 6 and applicable law.

22. Changes to the Service and these Terms

We may modify the Service or these Terms. For material changes to the Terms, we will provide reasonable notice (e.g., in-app or by email) and update the “Last updated” date. Your continued use after changes take effect constitutes acceptance. If you do not agree, stop using the Service.

23. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and you and Aplora submit to the non-exclusive jurisdiction of the courts of that state and the Commonwealth of Australia. If you are a consumer, you may also have the benefit of mandatory consumer-protection laws of your country of residence; nothing here deprives you of that protection.

24. Dispute resolution

If you have a concern, contact us first at support@aplora.org so we can try to resolve it informally.

25. General

  • Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Aplora regarding the Service.
  • Severability: if any provision is unenforceable, the rest remains in effect.
  • No waiver: our failure to enforce a right is not a waiver.
  • Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale.
  • Force majeure: we are not liable for failures caused by events beyond our reasonable control.
  • Electronic communications: you consent to receive communications electronically.
  • Language: the English version prevails if translations conflict.

26. Region-specific terms

EEA/UK consumers: see the right of withdrawal in Section 7; a model withdrawal form is available on request. United States residents: certain state laws may give you additional rights; see also our Privacy Policy.

27. Contact

Aplora — Legal

JB Learning Systems Pty Ltd (owner and operator of Aplora) | ABN 96 696 942 935 | ACN 696 942 935

Unit 909, 21 Dunkerley Pl, Waterloo NSW 2017, Australia

Email: support@aplora.org / legal@aplora.org